Terms of Use

1. What Happy SI is

Happy SI is a platform that connects customers with independent local shops ("partners"). We provide the technology to browse, order, pay and arrange delivery, on the web and on WhatsApp.

We are not the seller. Every product is sold by the partner shop listed on it. When you place an order, your contract of sale is with that shop. The shop is responsible for the product, its description, price, quality, legality and fulfilment.

2. How we check partners

We carry out reasonable checks on shops before or after they start selling. These may include confirming identity documents (such as a national ID), business registration or permits, and contact details. We can suspend any shop that fails our checks, breaks the Partner Terms, or receives serious complaints.

These checks reduce risk, but they are not a guarantee of any shop's conduct, products or solvency. Use your own judgement, as you would when buying from any shop.

3. Your account

• You must be at least 18 years old to create an account.
• Give accurate details. Your mobile number and email are used to sign in, confirm your identity and reset your password, so they must be yours.
• Keep your password private. You are responsible for activity on your account until you tell us it has been compromised.
• We may suspend or close accounts used for fraud, abuse or anything unlawful.

4. Orders, prices and payment

Prices, availability and delivery fees are set by each shop and shown before you confirm. An order is accepted when the shop confirms it. Shops may decline or cancel orders, for example when an item is out of stock; any payment for a cancelled order is refunded.

You pay with M-Pesa or another method the shop offers. Depending on the method, you pay the shop directly (for example to its till or paybill) or Happy SI collects the payment on the shop's behalf. Never send money to a number that isn't shown in the app.

5. Delivery

Deliveries are made by riders working with the shop. Delivery times are estimates. Make sure your address and phone number are correct and that someone can receive the order. You can cancel an order until a rider has picked it up.

6. Problems with an order

For anything about the product itself (wrong item, quality, returns, warranty), contact the shop directly first; it is the seller and decides returns and refunds under its own policy and the law.

If you cannot reach the shop or cannot resolve the issue, email us at support@happysi.co.ke with your order number. We will help put you in touch, review the shop's conduct, and act under the Partner Terms where needed. We do not decide disputes between you and a shop.

7. Acceptable use

Don't misuse Happy SI: no fraud, fake orders, harassment of shops or riders, attempts to access other people's accounts, scraping, or interfering with the service's security or operation.

8. Our responsibility

We work to keep Happy SI available and secure, but provide it "as is". To the extent the law allows, we are not liable for the acts or omissions of shops, riders or customers, or for indirect or consequential losses.

Nothing in these terms limits rights you have under Kenyan law, including the Consumer Protection Act, that cannot be excluded by agreement.

9. Your data

How we collect and use personal data is explained in our Privacy Policy.

10. Changes and governing law

We may update these terms; the date at the top shows the latest version, and we will tell you about material changes before they take effect. These terms are governed by the laws of Kenya, and the courts of Kenya have jurisdiction.